At Dobitnet Platby Private Limited, our commitment is to deliver top-notch products and services for all your past, present, and future business transactions with us. Our goal is to ensure a seamless and hassle-free experience when accessing our PosPeBiz platform from Dobitnet Platby Private Limited.
We guarantee the quality and authenticity of the entire range of products and services available on the Dobitnet Platby Private Limited website. However, if you experience any dissatisfaction or have grievances regarding our products or services, we apologize for any inconvenience and assure you of our Peace of Mind policy.
If a retailer or distributor receives a top-up or advance payment and chooses not to use the amount for goods and services, they can request a refund after one month of the deposit. Upon receiving the refund request, the balance amount will be refunded within 15 to 20 working days through the same source.
Our entire product and service catalog is supported by a 3-day return and exchange policy. This policy covers any errors or mishaps that occur from the acquisition of the product or service to the date of complaint registration. Products or services such as Mobile & DTH Recharge, Utility bill payment, MATM, AEPS, DMT are eligible for return and exchange only when purchased from the Dobitnet Platby Private Limited web portal. Third-party products are not covered under our policy.
If a customer has not received their product or service but has completed the transaction, they can either reacquire the product or avail another service of the same monetary value by contacting us.
A product or service is only liable under return and exchange policy if the request is made within 3 days of its acquisition, and accepted channels for making such request are our official support mail address and second by contacting through our helpline number.
Data retention period is 6 months. We collect and generate various data points about you.
Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain
Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data
All sales of Recharge are final, and no refund or exchange is permitted. Dobitnet Platby Private Limited is not responsible for any Recharge purchases made for an incorrect mobile number or DTH account number.
However, in the event of a completed transaction where money has been charged but recharge is not delivered within 24 hours, customers can inform us through the “Raise Complaint/Ticket” option or by calling our Customer Care Number. Upon investigation, if it is confirmed that money was charged without delivery, a full refund will be issued within 7 working days from the receipt of the email, including details such as mobile number or DTH account number, operator name, Recharge value, transaction date, and order number.
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